Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

A proper brew!! The perfect letterbox giftset for those special people who love a good cuppa! This letterbox giftset includes: X8 PG Tips Herbal & English Breakfast Tea range (X2 Camomile X2 Peppermint X2 Raspberrie X2 English Breakfast) X4 Meredith & Drew (individually wrapped with 2 biscuits per packet) X1 Personalised card Specially selected for their sweet and buttery taste, the delectable variety of biscuits include: Wonderful white chocolate chip cookies Marvelous milk chocolate chip cookies Scrumptious shortie swirls Irresistible oat crunch biscuits All four (yes four!) varieties are included with each giftset. As always at TheTeaAndCoffeeShop, if there is anything at all that we can do to help please message and let us know. All giftsets are gift wrapped in tissue paper and sealed with a rainbow heart sticker.