Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

A super soft, luxurious cotton sleep bag with detachable sleeves. This BugBag transform from a regular baby sleep bag into a jumpsuit, with a cleverly designed zip fastening at the bottom to separate the legs. This enables you to also use your BugBag in a baby carrier, pushchair and highchair. Perfect for transferring your sleeping baby straight into bed without disturbing them. Long and strong zip for easy dressing, and quick nappy changes. Protective tab at the neck to prevent the zip from pinching the skin. Detachable long sleeves with press-stud fastening. Double zip system to separate the legs. Ultra soft, 100% cotton inner and outer layers. Available in 6-18 months (from 8.1kg/18 lbs) and 18-36 months (from 11.4kg/25lbs) Available in 1.5 or 2.5 Tog Outer layer in 100% cotton. Lining in 100% cotton. Filling 100% polyester Please note our Bugbag's may appear a little long when they first arrive. As they are made of cotton we make them a little longer to allow for shrinkage, as we know they will certainly be washed a good few times!