Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

10th Gen Intel Core i5 Processor: Handles demanding tasks, multitasking, and creative apps without slowing down. Refurbished Grade B (Good): Professionally refurbished with some signs of use—fully functional and tested for reliability. Carbon emissions: By buying this refurbished device, you can save on your CO2 emissions! Find out more information on how buying refurbished can help save the planet. Microsoft Surface Laptop 3 (Refurbished): A premium ultrabook designed for professionals, students, and creatives who need speed and style. Windows 11 Pre-installed: Ready to go with the latest features and security updates from Microsoft. Lightweight & Portable: Weighs just 1.26 kg and is only 1.45 cm thin—easy to carry anywhere. Versatile Connectivity: Includes USB-C, USB-A, Surface Connect, headphone jack, Wi-Fi 6, and Bluetooth 5.0 for all your devices. Includes USB-C Power Adapter: Everything you need to get started straight out of the box. Comfortable Backlit Keyboard: Typing is effortless even in low-light conditions thanks to the backlit keyboard with great key travel. 13.5-inch PixelSense Touch Display: Crisp, vibrant visuals with a responsive touchscreen and a taller 3:2 aspect ratio for more workspace. 16GB LPDDR4x RAM & 256GB NVMe SSD: Fast memory and storage for smooth multitasking, rapid boot-ups, and plenty of space for files.