Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

"Thank you for choosing a FlieBox as part of your fly fishing equipment. Unlike machine-made boxes that are \"hand-finished\" (even though many are works of art in their own computerized fashion), each FlieBox is hand-crafted using only saw and sander, which means each is an individual piece with its own attributes. You may note that no FlieBox will have Laser-engraved images, simply because this is hand work, not 21st Century tech. Instead of Laser engravings we offer items with decorated pages from historic fly fishing works like those of Halford, Skues and Blacker. (Okay, they are photo images, not actual pages cut from books.) \"Perdigon\" style boxes feature one side that acts as a tray that holds small flies (like perdigons) in the open instead of buried and hard to grasp. A fly can be tied on, like this #18 or #20, without removing it from the box. Really helpful when your hands are wet and cold! This box measures about 9 x 12 x 3cms. Flies not included. Thank you again for choosing a FlieBox!"