Refunds, Returns & Delivery
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Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

The Catherine Lansfield Natural Wool 3000 Pocket is a medium-firm mattress for superb Orthopaedic support, improving posture and relieving back pain. The mattress is suitable for back and front sleepers, the Orthopaedic features will be particularly beneficial to back sleepers. Deep layers of natural wool fillings are mixed with cashmere and horsehair for a luxurious sleeping surface which excels in temperature control. The mattress naturally acclimatises to its environment staying cool when it’s warm and warming up when it’s cool. Featuring 3000 individually nested pocket springs consisting of 1000 full-size springs, and an additional 2000 micro pocket springs the mattress contours to the body providing pain-easing support to key pressure points for healthy, undisturbed sleep. The deep-fill mattress is designed to reduce motion transfer so movement on one side of the mattress shouldn’t be felt on the other side, making it perfect for those with restless partners. The mattress is finished in a hard-wearing fabric and complemented with a luxurious side-stitched border featuring useful flag-stitched transport handles. The 30cm deep mattress features generous layers of fillings, and perimeter edge support and is hand tufted. Superbly durable and suitable for heavier individuals the mattress comes with a 5-year manufacturer’s warranty. Dimensions H190 x W135 x D30cm Please ensure you provide a mobile phone number with your order as you will receive a message email or call from the courier with delivery information and times. You can return your order for any reason within 14 days of receipt for a full refund. All damages and discrepancies aside from those clearly highlighted must be reported within 24 hours of delivery. Please note that nonfaulty returns will incur a collection fee from the supplier which will be deducted from your refund. Goods should be returned in their original packaging where possible. Please do not dispose of your old bed or mattress until the new one arrives and you are happy with it. UK Mainland delivery only some areas may incur an additional charge. Cannot deliver to the following postcodes AB, DD, IV, PH, PO 30-41, BT, GY, HS, IM, IV 21-59, JE, KA27, KW, PA20+, PH 30-49, TR 21-25, ZE, EIRE.