Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

* Sold individually. * Dimensions: Trowel - Length approx 23cm, Weight approx 330g, Dibber: Length approx 20cm, Weight approx 470g (The dibber has some weight to it, but you can let it drop into the soil rather than needing to use any force!) * Adjustments to size, shape or design: Add a note to your order or send us a message. We can usually make minor changes at no extra cost. * Please expect some variation: We forge everything by hand with hammers, tongs, and fire. * Delivery time: Our items are made to order. Please take note of the estimated delivery date. If you need something more quickly, let us know and we will prioritise it. * Our packaging is always plastic free or reused. * Commissions and custom designs welcomed: Get in touch! (NB: we do not make, modify or repair weaponry or bladed items). THE BLACK COUNTRY AND ITS HISTORY: These items are hand forged using traditional techniques in Cradley Heath in the heart of the 'Black Country', West Midlands; the birthplace of the Industrial Revolution. The name is thought to derive from the black coal seams or from air pollution produced from foundries and factories. Famously, the anchor for the Titanic was made here, and during the 19th century the area became a centre of nail and chain making. Women accounted for two thirds of chain makers, and in 1910 around 1000 local women took part in a ten week long strike, successfully campaigning for the implementation of a minimum rate of pay. We welcome visitors to our Cradley Heath workshop and last surviving original chain making shop at nearby Mushroom Green. We also run classes and demonstrations on blacksmithing, chainmaking, and welding. Just get in touch!