Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

Meet your new favourite mug, beautifully hand dipped and full of character. Because each one is finished by hand, every mug has its own unique pattern, glaze flow and colour variation. The top half features a stunning reactive glaze that catches the light beautifully, while the bottom half is left with that rustic, unfinished stoneware feel that gives it a cosy, handmade charm. It looks like something you'd pick up from a small pottery studio - warm, tactile and wonderfully natural. With a generous 360ml capacity, it's ideal for morning coffee, afternoon tea or a comforting hot chocolate. Each mug is laser engraved with your personalisation, giving it a crisp, permanent finish that won't fade. It's a lovely way to create a custom gift that feels thoughtful and meaningful. Perfect as a birthday present, teacher gift, housewarming treat, Christmas stocking filler, or simply a special mug for your own kitchen. Whether you love rustic ceramics, handmade-style pottery or personalised homeware, this stoneware mug brings a touch of charm to every cuppa. A cosy, characterful mug that's practical, stylish and truly one of a kind. Let it be the one you reach for every day. Microwave, Fridge and Dishwasher Safe Length: 10cm Width: 13.5cm (including handle) Height: 10cm Capacity : 360 ml Material : 100% Stoneware