Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

Looking for the perfect gift? We have a gift full of Christmas spirit! Gourmet gifting with a festive twist. Suitable for children and adults, our Reindeer designed gift boxes make a stunning gift over the festive period. Filled with indulgent artisan treats, all perfectly presented in a luxury gift box. Take the stress out of gifting with a personalised greetings card in every box.This 'Reindeer' Festive Hamper contains:1 Grow Your Own Christmas Tree Kit - Take pleasure in growing your own Christmas Tree and add some vibrant, natural colour to your home.1 Handmade Chocolate Slab - Indulgent is the best way to describe it…1 Christmas Tree Biscuit - Irresistible hand made biscuit2 Red Floating Candles1 Mini Bottle of Prosecco'This product contains alcohol. By purchasing this product, you confirm that you are 18 years of age or over'. Allergy Info: This product contains wheat, soy and milk. May contain traces of nuts as they are made with equipment that also makes products containing nuts.Storage conditions: Store in a cool, dry place. Keep out of direct sunlight. Store in fridge or freezer to extend the shelf-life.Best before information will be included on all products when received. This product should be consumed within 14-21 days of receipt. If you have any questions or concerns, please email hello@thesweetreasoncompany.co.uk. Allergy Info: This product contains wheat. All individual biscuits may contain traces of nuts as they are made with equipment that also makes products containing nuts.Vanilla Biscuit:Organic Plain White Flour, Organic Raw Cane Sugar, Organic Butter, Free Range Eggs, Organic and Fair trade Vanilla Extract, Organic Icing Sugar, Food Colorants.Handmade Chocolate Slab - Milk Chocolate with Apple & Caramel Fudge:Milk chocolate (min 36% cocoa solids), (sugar, cocoa butter, whole milk powder, cocoa mass, emulsifier: soya lecithin, natural vanilla flavouring). Apple, Caramel Fudge (Caramel Fudge ((sugar, sweetned condensed milk (milk, sugar), fondant (sugar, glucose) glucose syrup, vegetable oil, butter oil, natural flavour).Best before dates will be on all products when received.