Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

Keep Cosy and Cute with our selection of Kid's Animal Bobble Beanies. Sherpa Fleece Lining will keep your little one's head warm and our adorable animal design will keep them smiling! 100% Wool Sherpa fleece lining around the forehead Puffin & Highland cow normal fleece. Hand knitted Fair Trade Not suitable for children under 36 months due to small parts Composition - 100% Wool outer, 100% Polyester fleece lining Care - Machine wool wash max 30 degrees or cool handwash. Short spin. Dry flat. Do not tumble dry. Cute, practical gifts your little ones will love! Best suited for children aged 3 - 8 years old. Not suitable for children under 36 months due to small parts. However, because our accessories are hand made no two are exactly alike. Have any exceptional size requests? Please place you order and message us in the 'Note to seller' Section. Responsibly handmade in Nepal. Pachamama is a member of BAFTS - The British Association for Fair Trade Shops and Suppliers and has been designing and producing Fairly Traded woollens for 30 years. To see more cute animal hats click on the link below: https://www.etsy.com/uk/shop/PachamamaWoollies?listing_id=798878078&ref=shop_overview_header§ion_id=28806408