Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

Cosy, Ergonomic, Comfortable, Simple, CompactSoft, cosy and super comfortable, our new-born carrier is the sweetest way to stay connected. No complicated wrapping or tying. The Ergobaby Embrace keeps you and baby close as you find your new rhythm together. The weight range of the Embrace is from 3.2kg-11.3kg which is perfect for a new parent who wants to use it from Birth to 1 year. Ergobaby never settles for less than exceptional. From materials to workmanship, our carriers are built to last for years to come as your baby - and family - grows. That?s why every Ergobaby carrier comes with the ErgoPromise Guarantee. If you find a manufacturing or material defect, we?ll replace your carrier or part at no charge. We stand by our products so you can carry your precious cargo with confidence.Product FeaturesCosy & ergonomic - Cuddly jersey fabric keeps your baby close to your heart in its natural position Comfortable - Supporting waist belt & spreadable shoulder strapsSimple - Easy buckling without the frustration of wrapping or excessive fabricCompact - Compact and lightweight easily folds up into nappy bag