Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

The OS Landranger Map Active is tough, durable and weatherproof. The maps are covered in a lightweight protective plastic coating that can be written on, so your favourite routes can be easily highlighted. This map comes with a digital version which you can download to your smartphone or tablet. Go to OS.uk/redeem for more details (terms and conditions apply). Scratch off the panel on the inside cover of the map to reveal a code, you are then just three easy steps away from downloading your digital map. If the scratch panel has already been scratched off or if you have any problems downloading your map, please call the OS Customer Service Centre on 03456 050505.