Refunds, Returns & Delivery
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Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

If you're looking for a memorable gift, whether as a thank you or for a birthrday or anniversary, these delicious biscuits are topped with soft bite royal icing and feature a stunning red floral pattern. These biscuits are hand crafted in small batches in our fully registered home kitchen, and are individually sealed for freshness. Available in 3 classic flavours, plus a vegan vanilla shortbread option. We can add a gift note (free of charge) which will be printed in the style of the gift. For an additional £5, we can wrap in craft paper and twine, with an elegant wax seal. If you have any specific requirement, such as large or odd quantities, different shapes or flavours, please get in touch and we will send you a bespoke quote. These biscuits are suitable for vegetarians (or vegans if the vegan option is chosen) and no alcohol is present in any of the ingredients. Contain EGG, MILK, WHEAT. Prepared in a kitchen that handles all types of food and it may therefore contain traces of NUTS, PEANUTS, SOYA, SESAME. Shelflife and storage: as the biscuits are sealed, they have a shelf life of minimum 4 weeks from delivery if kept in their original packaging. Once open, consume within 2-3 days. Store in a dark cool place, not in the fridge, and keep away from moisture, heat and direct sunlight. Delivery: Orders up to 3 boxes will require our standard 3-5 business days to dispatch. For larger orders we will require 1-2 weeks or longer, so we recommend you order well in advance to avoid disappointment and let us know when you would like delivery. Feel free to get in touch if you have specific delivery requests. https://www.etsy.com/uk/shop/VelveteenConfections