Refunds, Returns & Delivery
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Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

Handcrafted chocolate chip biscuits, full of rich chocolate chunks, perfect for afternoon tea or as a thoughtful gift. Our delicious Chocolate Chip Biscuits are the perfect treat for any time of day -- whether paired with your favorite coffee or enjoyed on their own. The entire process is homemade and done by me. I always seek out the best ingredients from trusted local suppliers to ensure that each biscuit has a rich, buttery texture and is generously filled with premium chocolate chips. These biscuits have a golden crispy exterior and a soft, melt-in-your-mouth center. Ingredients: Eggs, chocolate chips (cocoa mass, sugar, cocoa butter, emulsifier: soy lecithin), white sugar, wheat flour, butter, baking soda, salt, vanilla extract. Allergens: Contains: * Milk * Eggs * Gluten (wheat) * Soy May contain traces of: * Tree nuts (Produced in a facility that processes nuts, soy, and gluten.) Our soft biscuits are slightly thicker and available in 150 g or 250 g packs. If you plan to send as a gift, add a gift message to the box for free. Simply mark the item as a gift in your basket and add a message! We also have gluten-free, dairy-free and vegan biscuits options, check out our other biscuits in store. Let us know if you don't find what you're looking for. Storage and shelf life: All biscuits are best when consumed within 8 weeks of delivery in their original packaging. (if you can resist that long!). Once opened, store them in an airtight container, away from direct sunlight and away from cool, humid places. Delivery: Everything is prepared on the spot so you can be sure to receive the freshest delicacies. Please note that all of our products are handmade so the size and weight of each one may be different. The image provided is a representation of the product you will receive. DISCLAIMER: Although this is very rare, I need to warn my customers that sometimes damage can occur during shipping. They are biscuits and can break easily if handled incorrectly. I ensure that all my orders are packaged securely. I am NOT responsible for any damage that occurs during transport by Royal Mail. I DO NOT accept refunds, returns or cancellations if applicable to your order. Therefore, order at your own risk. Product Highlights: - All products are handmade - Locally sourced ingredients - Recyclable and compostable packaging - Level 2 Food Hygiene Certifications - Food Hygiene Rating 5