Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

"Set includes both the backpack and lunch bag. Backpack - Padded adjustable shoulder straps. Zippered front pocket. Padded back panel. Grab handle. Dimensions 38 x 28 x 19cm. Capacity 12 Litres. Lunch bag - Zippered main compartment. Fully Insulated. Wipe clean interior. Internal identification label. BPA and Phthalate free. Dimensions 24 x 20 x 8cm. Capacity 3 Litres. We can embroider the name of your choice on these items. Please use the \"Add your personalisation\" box to provide us with this information before you add your item to the basket. Unfortunately we are unable to accept returns of personalised items for refunds or replacements, unless the item is faulty."