Refunds, Returns & Delivery
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Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

Bring warmth and modern elegance into your home with this hand tufted rug in a rich wine red shade. Its raised geometric texture adds depth and a soft, luxurious feel underfoot. Calm yet bold lines create a beautiful flow, making it perfect for modern living rooms, bedrooms or offices. * Custom & Tariff Charges - Free Delivery (No Pay Extra Charges) * Material: 100% New Zealand Wool * Color: Wine Red * Shape: Rectangle * Pile Height: Medium Pile * Pattern: Geometric * Carpet Backing Cotton: Carpet Back Side Material * Customization: Color & Size * Making Process Time: 7 to 15 Days * Shipping Time: 3 to 5 Days Essential Care Instructions * Vacuuming: Vacuum regularly (1-2 times per week) to prevent dirt from settling deep into the fibers. Use a vacuum with a plain suction head or set the beater bar to a high-pile setting to avoid damaging the fibers. * Spot Cleaning: For spills, blot immediately with a clean, dry cloth. Do not rub, as this can spread the stain. For stubborn spots, use a small amount of mild soap and water, testing on an inconspicuous area first. * Professional Cleaning: A full, deep cleaning should be done by a professional rug cleaner every 1 3 years, depending on traffic. * Placement: Place a rug pad underneath to prevent slipping, provide cushioning, and protect the floor underneath. Disclaimer * Handmade Variations: Due to the hand-tufted and hand-dyed nature of this product, slight variations in color, design, and size are to be expected and are not considered defects. * Color Discrepancy: The color of the rug may appear different in photographs, including those taken with professional cameras or phone cameras, due to variations in lighting, display settings, and camera color balance. * Professional Consultation: We advise professional consultation for any persistent issues, including stains, odors or complex cleaning needs that cannot be resolved with the provided care instructions.