Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

Quad Camera System: Capture sharp photos with a 48MP (A12) or upgraded 50MP (A13) main camera, plus versatile ultra-wide, macro, and depth lenses. Octa-Core Processor: Handles your apps, streaming, and multitasking smoothly so you stay productive and entertained on the go. Generous Storage: Store more with up to 128GB internal memory, expandable via microSD—room for all your photos, apps, and files. Infinity-V Display: Enjoy immersive viewing with a 6.5-inch HD+ screen on the A12 or a 6.6-inch FHD+ display on the A13. Long-Lasting Battery: Power through your day with a robust 5,000mAh battery and fast charging support to keep you going. 4G Connectivity & Dual SIM: Stay connected wherever you are with fast mobile internet and flexible SIM options (varies by model). Side-Mounted Fingerprint Sensor: Unlock quickly and keep your data secure with convenient biometric security. Refurbished Samsung Galaxy A12 & A13: Choose between two reliable Android smartphones, fully tested for dependable everyday use and value. Good (B) Refurbishment Grade: Expect minor signs of previous use; each device is fully tested to ensure complete functionality and reliability. Carbon emissions: By buying this refurbished device, you can save on your CO2 emissions! Find out more information on how buying refurbished can help save the planet. Handset Only Package: Comes as handset only; accessories such as chargers or earphones may not be included—check offer details for specifics.