Refunds, Returns & Delivery
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Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

"Soft, cozy fleece in a game print makes the perfect hat for the gamer in your family. Fleece is a great winter fabric because it's light weight, yet super warm and comfy. This hat will keep heads and ears warm during outdoor play. Did someone say snowball fight? The design is \"jester\" style with two floppy ears that are trimmed with fringe. Kids love these hats because they are comfortable to wear. Pair it with some coordinating mittens to keep those fingers warm too. You can find those here: https://www.etsy.com/your/shops/me/tools/listings/section:41191368,view:table Hats and mittens make great gifts too so don't forget to pick some up for friends and family. *Details of design: +Created from anti pill plush fleece. It will look new wash after wash +Double layer fleece band to keep ears toasty in cold weather +Two floppy ears with fringe Size and Care: +Small 4-6 +Medium 8-10 +Large 12-14 Hat is machine wash and dry Your hand made hat will be shipped via First Class USPS within 5 working days. Practical yet fun these hats are ideal for kids. Pick some up today because winter isn't over yet. Hand made gifts are a thoughtful way to show how much you care. All of my designs are hand made by me in my smoke free studio. I strive to provide you with high quality unique products because I want you to love every purchase. My other hats can be found here: https://www.etsy.com/your/shops/MaddieBsCreations/tools/listings/state:draft,section:13286155,sort:update_date Thanks for stopping by my shop! Stop back soon to see new, fun items. *RETURN POLICY: Personalized items cannot be returned unless an error was made by Maddie B's. All other items can be returned within 7 days of your receiving them. Contact me via Etsy convo before returning so I am aware of a return. BUYER IS RESPONSIBLE FOR SHIPPING CHARGES TO RETURN AN ITEM. If your order qualified for free shipping, and you return it, the SHIPPING FEES WILL BE DEDUCTED FROM YOUR REFUND. EXCHANGES: If requesting an exchange, please contact me via Etsy convo so we can make the necessary changes. When exchanging a purchase, THE BUYER IS RESPONSIBLE FOR SHIPPING FEES TO SEND THE ORIGINAL ITEM BACK, AND TO SHIP THE NEW ITEM."