Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

Made from the three iconic rocks of our mountain ranges (granite, basalt, and limestone), MinerHolds offers a natural climbing experience. Customization & Orders : When placing your order, you can specify your preferences (edges, jugs, incut holds, slopers, etc.). We'll do our best to provide a selection tailored to your needs. Prices vary depending on the volume and size of the holds ordered. Contact us directly for a personalized quote. Sizes & Weight : Available in three sizes, they are suitable for all skill levels, from beginners to experienced climbers : XS: 10 x 5 x 2 cm (± 3 cm) -- 60 to 150 g S: 12 x 8 x 3 cm (± 3 cm) -- 150 to 300 g M: 15 x 10 x 4 cm (± 3 cm) -- 300 to 800 g Each size allows for a variety of grips (edges, jugs, crimps, or pinches) depending on the rock type and shape of the hold. Technical Specifications : Tested at 2500N for maximum strength Equipped with stainless steel washers for reliable mounting Installation via Ø4 to Ø5 mm screws (not included) Recommended torque: 5 Nm (max) DO NOT OVERTIGHTEN Must be fixed using all screw holes on the hold Never drop the holds on a hard surface