Refunds, Returns & Delivery
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Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

"This listing is for this gorgeous full Grain Leather Look Slimline Laptop Briefcase. It has a Padded laptop pocket compatible for laptops up to 15.6\" as well as a Padded internal iPad®/Tablet compartment. It is a perfect accessory for anyone who works with a laptop and/or iPad. They are perfect as Fathers day Gift, Christmas Gift, Birthday Gift and are Unisex. They are personalised with any name of your choice up to 8 characters. Features: -Pinstripe lining. - Self fabric carry handles. - Adjustable shoulder strap. - Full length front zip pocket. - Padded laptop pocket compatible up to 15.6\". - Padded internal iPad®/Tablet compartment. - Organiser section. - Security Zip Pocket - Gunmetal fittings. They have a capacity of 9 litres. Dimension- 30 x 51 x 9cm If you have any question, please do not hesitate to ask me.-------------------------------------------------------------------------------------------------------------------------------------------- SHIPPING: - For Customers in the UK, all items (except stickers and cards which is shipped with standard 2nd class and is untracked) are shipped using RM48 which aims to deliver within 2 to 3 days after shipping and it is fully trackable. Please allow extra days for postal delays as this can sometimes occur which is outside my control. - For Customers outside the UK, all items (except stickers and cards which is shipped with International Standard and is untracked) are shipped using International Tracked which is a fully trackable service. The delivery aim is 5 to 7 working days after shipping. Please allow extra days for postal delays as this can sometimes occur which is outside my control. SHOP POLICIES: - All our items are personalised/Customised. As such, they cannot be returned or exchanged for a refund unless I have made an error in the personalisation. - Please check your order as soon as you receive them. If you have any issues with them, please contact me within 48 hours of delivery. - If there is any issue with your order, please send us a message detailing the issue as well as detailed photographs of the item as well as the outer packaging showing the shipping label."