Refunds, Returns & Delivery
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Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

"All 80 + exclusive designs can be seen on my www.trovetrays.com website. Our plain His and Hers HER LADYSHIP cushioned Lap Trays have been designed to complement tasteful homes. They make perfect Mother's Day Gifts or to express your appreciation for the women in your life on any special occasion. The HER LADYSHIP Faux Range comes in a choice of 4 designs: 1. Faux 4 Black has a BLACK frame and cushion 2. Faux 4 Wood has a WOOD effect frame and a dark GREY cushion 3. Faux 4 has an elegant pale bronze SILVER frame and a dark GREY cushion 4. Faux 1 has an elegant pale bronze SILVER frame and a dark GREY cushion SIZE They are 41cm x 32cm x 7cm in size including the frames, yet weigh only 649 grams for maximum comfort on your lap. HIS LORDSHIP PARTNER TRAY They're also available as HIS LORDSHIP in a separate TROVE TRAYS SHOP Listing, for the perfect HIS & HERS Gifts: https://trovetrays.etsy.com/listing/642608026 MULTI PURPOSE TROVE Trays are great for LAPTOP use (up to 43.18cm/17\"), helping to keep them cool by allowing air to circulate naturally beneath, ideal for tablet use, breakfast in bed, dinners watching your favourite TV series, using as a work surface for writing, crafts, manicures or other activities. PREMIUM QUALITY Designed and handmade to order in England, the cushion is generously filled with flame retardant polystyrene balls for stability and comfort. They have a durable, warm plate resistant (no hot plates), wipe clean, printed matt laminate surface. GUARANTEE Our lap trays are covered by a 1 year guarantee, given in confidence as we have full control over materials and quality control. They're checked at each of the 14 points in the production process and the guarantee covers workmanship such as the frame coming loose, stitching coming undone and the bean bag leaking. PHONE NUMBER Please leave your phone number in the \"Note to Seller\" field at checkout, so we can contact you quickly in case of need. RETURNS & REFUNDS If you are not 100% happy with your TROVE Tray, you may return it for a refund if you let us know within 14 days of delivery and return the tray within 30 days of delivery. The purchaser would bear all delivery costs and be responsible for the unused trays return in as new, saleable condition. In the rare event of an item being damaged during transport, (we package well) it can be replaced by providing emailed photographic evidence of the damage within 3 DAYS of delivery. As well as of any damaged packaging, to aid us with our claim with Royal Mail. Once this has been received a replacement will be dispatched. MORE INFORMATION If you have any further product queries, you are welcome to contact us on trovehomewares@yahoo.com. We can custom design or tweak existing designs to suite your unique tastes. → Visit our full Etsy shop: www.etsy.com/uk/shop/TROVEHomewares → Or our website: www.trovetrays.com MATERIALS Wood, Polymer Plastic Frame, Polyester, Matt Plastic Laminate WEIGHT 649 grams"