Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

"Welcome to BurntCloud Nails! All the press on nails are handpainted by us, all photos are taken by us and show real products. (Actual colors may slightly vary due to photographic lighting sources and screen display differences.) We only use good quality materials, thus our press on nails are safe, exquisite, and durable. They are not rough machine-made pressons. Message us if you are unsure about anything, and we will respond immediately once we see (up to 24 hrs). Please confirm before ordering: 1. Choose Shape: available shapes for this design are listed in the \"shape\" option. 2. Choose Size: size guide is listed in pics attached. If preset sizes don't work for you, use the custom section to add a note on your size, for example: \"L: 15, 10, 9, 10, 8. R: 15, 11, 9,11, 8.\" If you are not sure about sizes, choosing a larger one is better than a smaller one. 3. Prep pack: each set of nails comes with a prep pack which is listed in pics attached. 4. Delivery time: all our pressons are personalizable and made to order, and usually take 5-10 business days for processing. But we will dispatch them within the promissory date, a tracking number will be provided by then. 5. Return and Exchange: if you are not satisfied with color/size/shape/design/length and for other personal preferences, returns and exchanges are not accepted, due to press on nails are custom-made products. But if there is any mistake, please be free to contact us, and we will do our best to fix it. Besides, send a message to us before adding a negative review if you could, thank you! We hope you will like your presson nails. Burntcloud"