Refunds, Returns & Delivery
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Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

"Our LINEN 72 Wood cushioned LAP TRAY has a taupe brown grey textured linen look printed top and is neutral enough to blend into stylish classic or modern homes. It's part of Trove's Cool & Classy Range of high quality beanbag cushion trays. It has a WOOD effect Frame and a dark GREY CUSHION. SIZES x 2 STD: 41 x 32cm including the frame and weighs only 649 grams for maximum comfort on your lap. LARGE: 56 x 32cm and weighs only 689 grams. The extra width allows you to use a mouse to the side of your laptop. MULTI PURPOSE TROVE Trays are great for tablet or LAPTOP use (up to 17\"), helping to keep them cool by allowing air to circulate naturally beneath them, ideal for breakfast in bed, dinners watching your favourite TV series, using as a work surface for writing, crafts or other activities. PREMIUM QUALITY Designed and handmade to order in England to a high standard, the cushion is generously filled with flame retardant polystyrene balls for stability and comfort. They have a durable, warm plate resistant (no hot plates), matt laminate printed top, which is super easy to wipe clean. Linen 72 is also available with an elegant pale bronze Silver frame and dark Grey cushion OR a Black frame with Black cushion in separate shop listings. GUARANTEE Our lap trays come with a 1 year guarantee which covers workmanship such as the frame coming loose, stitching coming undone and the bean bag leaking. PHONE NUMBER Please leave your phone number in the \"Note to Seller\" field at checkout, so we can contact you quickly in case of need. RETURNS & REFUNDS If you are not 100% happy with your TROVE Tray design, you may return it for a refund if you let us know within 14 days of delivery and return the tray within 30 days of delivery. The purchaser would bare all delivery costs and be responsible for the unused trays return in as new condition. In the rare event of an item being damaged during transport (we package well), it can be replaced by providing emailed photographic evidence of the damage within 3 DAYS of delivery. As well as of any damaged packaging, to aid us with our claim with Royal Mail. Once this has been received a replacement will be dispatched. MORE INFORMATION Please contact us on trovehomewares@yahoo.com with any further product queries, we're usually quite quick to respond. Or call us on 0044(0)7786271864 to discuss. We can custom design or tweak existing designs to suite your unique tastes. → Visit our full Etsy shop: www.etsy.com/uk/shop/TROVEHomewares → Or our website: www.trovetrays.com MATERIALS Wood, Polymer Plastic Frame, Polyester, Matt Plastic Laminate WEIGHT 649 grams"