Refunds, Returns & Delivery
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Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

"Our FLEUR BLUE GREY Lap Tray design is one of our top selling cushion trays and has a beautiful painted tile printed pattern in sophisticated blue greys. It looks gorgeous with all 3 Frame options ! It's part of our decorative ELLE beanbag padded tray Collection which complements elegant homes. FRAME OPTIONS x 3 Cream, a Wood effect or an elegant pale bronze Silver CUSHION COLOURS x 3 Grey, Blue or Cream SIZE OPTIONS x 2 STD PILLOW TRAY: 41cm x 32cm in size including the frame and weighs only 649 grams for maximum comfort on your lap. LARGE LAPTOP TRAY: 56 x 32cm, weighing only 689 grams. It's the widest lap tray available on the market internationally. The extra width allows you to use a mouse to the side of your computer. It has a EMF protective foil layer to help bounce radiation up and away from your lap. MULTI PURPOSE Trove Trays are great for laptop use, helping to keep them cool, by allowing air to circulate naturally beneath them, ideal for tablet use, breakfast in bed, dinners watching your favourite TV series, using as a work surface for reading, writing, crosswords, gaming, crafts, manicures or other activities. PREMIUM QUALITY Designed and handmade to order in England to a high standard, the thick cushion is generously filled with flame retardant polystyrene balls for stability and comfort. Our trays have a beautifully printed, durable matt laminate, warm plate resistant (no hot plates) top, which is super easy to wipe clean. MATERIALS Wood, Polymer Plastic Frame, Polyester, Matt Plastic Laminate GUARANTEE Our lap trays are covered by a 1 year guarantee, given in confidence as we have full control over materials and quality control. They're checked at each of the 14 points in the production process and the guarantee covers workmanship such as the frame coming loose, stitching coming undone and the bean bag leaking. RETURNS and REFUNDS If you are not 100% happy with your TROVE Tray, you may return it for a refund if you let us know within 14 days of delivery and return the tray within 30 days of delivery. The purchaser would bear all delivery costs and be responsible for the trays return in as good as new, saleable condition. In the rare event of an item damaged during transport, it can be replaced by providing emailed photographic evidence of the damage within 3 days of delivery. (to aid us with our claim with Royal Mail) Once this has been received a replacement will be dispatched. MORE INFORMATION I can custom design or tweak existing designs to suite your unique tastes on request. Give me a call on 0778 6271864, or email me on suzanne@trovetrays.com or via the Etsy Messaging system with any questions, I'm usually quick to respond. → Visit our full Etsy shop: www.etsy.com/uk/shop/TROVEHomewares → Or the full range on our website: www.trovetrays.com PHONE NUMBER Please leave your phone number in the \"Note to Seller\" field at checkout, so we can contact you quickly in case of need."