Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

If you're thinking of giving someone special a box of biscuits that's a little different, why not select a box of our customisable biscuits? Maybe you want to give Nana a box of shortbreads iced with pictures of the Grandchildren. Perhaps you're tying the knot and are thinking of having cute, heart-shaped biscuits as wedding favours, but think they'd be even cuter if they had a picture of you and your partner on them, along with date of the happy day. Maybe Harry is turning 6 and you want his sweet little face on biscuits in the doggy bags. Or has Ellen finally got that promotion at a different firm and you want to make her blush at her send off with 100 biscuits covered with photos from some of her more embarrassing Christmas office party moments? Whatever the occasion, whatever you want, we can bake delicious biscuits customised just as you want them. To order, simply purchase the amount of biscuits you want, then either email us at contactus@lousyummybakes.co.uk and give us the details of what you're after, or tell us in the personalisation section below.