Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

A great birthday gift for a DIY loving friend. Personalise their face on to their own mug! This is one of the latest in our personalised mugs range and reflects the personality of your loved one. If he is always looking for something to build or fix then this is the right gift!Use the image sheet as a guide for eye and hair colour and skin tone, with the hair styles as shown too.Orders are despatched with free tracking by Royal Mail 24 hour service. We will replace any mug damaged in transit. If you would like to make the gift even more special you can add an A6 gift card. Ceramic