Refunds, Returns & Delivery
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Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

"Every child looks forward to lunch time but give your hungry monkey even more reason to go bananas with a Stephen Joseph Lunch Pal lunch box. Available in several fun and friendly designs to suit even the fussiest of eaters. With an Easy to carry and extendable strap for swinging over their shoulder, Lunch Pals keeps food fresh and at the right temperature. The separate compartment on the bottom is great for extra snacks or napkin and silverware storage. Be sure to gear up with the matching Stephen Joseph Sidekick Backpack- https://www.etsy.com/shop/MultipleMonograms?section_id=23187825 *Two spacious compartments *Fully lined and insulated *Extendable strap *Approx. 7\"x 9.5\"x 5.5\" (17cm x 24cm x 14cm) *Perfect for school and daycare *WHERE ARE THE OPTIONS? Please swipe through the listing pictures to see the Personalization Guide and Options for Embroidery. *WHERE DO I PUT MY CHOICES? Please leave name/initials and thread color in the \"Personalization Details\" box under the dropdown menus. If no thread color is specified, I will stitch with a coordinating color. Full alphabets of all font options can be seen in an album on Multiple Monograms Facebook page. If additional help is needed I am happy to send a proof of the name/initials in a specific font upon request. For Back to Sets available with Nap Mats, Backpacks and Lunchboxes- https://www.etsy.com/shop/MultipleMonograms?section_id=22015587"