Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

Our Initial & Birthstone Bracelet offers a personal touch with a hand-stamped initial on a silver-plated disc, accompanied by a Swarovski crystal representing your chosen birth month. ☆ Product Details * Made from: Silver plated * Charms: 12mm silver-plated disc and Swarovski crystal birthstone * Bracelet Length: 6 inches with a 2-inch extender (adjustable to fit wrist sizes of 6 to 8 inches) * Customisable Length: For a slightly longer or shorter length, see 'how to order' * Gift Box: Choose to upgrade to an eco-friendly gift box. ☆ Birthstone Months * January: Garnet * February: Amethyst * March: Aquamarine * April: Diamond * May: Emerald * June: Light Amethyst * July: Ruby * August: Peridot * September: Sapphire * October: Rose Quartz * November: Topaz * December: Turquoise ☆ How to Order * Choose your Swarovski birthstone from the options. * Choose to add an eco-friendly gift box. * Write the INITIAL you want hand-stamped on the disc in the personalization box. * If you would like a slightly longer/shorter bracelet, then please write the length you would like in the 'notes to seller' box at checkout. NB include the 2 inch extender chain in the total length. ☆ Who This Would Make a Great Personalized Gift For: * For You: Personalize this bracelet with your own initial and birthstone to celebrate your uniqueness. * New Moms: Mark the arrival of a new baby by customizing the bracelet with your own initial and your baby's birthstone. * Birthday Gifts: Perfect for someone special on their birthday, customized with their own initial and birthstone. * Bestie Gift: Show your best friend how much they mean to you with a bracelet customized just for them. * Sister Gift: Give your sister a bracelet that's as unique as your bond, customised with her initial and birthstone. ⭐️ Would you like to see more of our birthstone jewellery? ⭐️ We design and handcraft each piece in our birthstone jewelry collection. New designs are added regularly, ensuring a unique selection for every customer. View more of our handcrafted Birthstone Jewelry 👉 https://etsy.me/2JnuGZG ⭐️ Hand Stamping The technique used to create this item is 'hand stamping', not 'engraving'. You will always have marking on the reverse side of a hand stamped item (unless the item is very thick - 5/6mm or more). This is because to hand stamp - (a hammer striking a stamp to imprint onto the disc) - you are 'moving' the metal as opposed to 'removing' the metal (as in engraving with a machine). As the metal is not 'removed' - it has to go somewhere which leads to the effect of 'scratches' or 'marks' at the back. This is also a result of force of the back of the disc as it hits the block behind it with the force of the hammer hitting it. It is unavoidable. This is an entirely normal 'side effect' of hand stamping and not a 'fault' or a sign that the disc has been 'reused' (it is not possible to hand stamp a disc and then re use it). We would not issue an automatic refund for 'scratches on the back' of the disc, as we have explained this is entirely normal. We appreciate this effect (although part of the charm/rustic nature of hand stamping) is not for everybody, so we do accept returns on hand stamped items - but the return is at your own expense and subject to the usual return policies as detailed in our shop policies.