Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

"Show a best friend some love with this Personalised #Besties 5x7 Box Photo Frame! The frame can be personalised with a line of text of up to 25 characters. This line of text is case sensitive and will appear as entered. Please note that the word '#Besties' is fixed and cannot be amended. This frame will hold a 5x7 photograph but will be cropped slightly to display an area of 4.3\" x 6.3\". The frame features hooks on the back, allowing it to be hung. The thickness of the base also allows the frame to be freestanding. The frame is made from plastic."