Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

Horse themed chain anklet. The 24 cm curb chain is silver plated and fastens with a lobster clasp. and has the following charms attached: a carrot a horse a horseshoe. Or, if you want to personalize your item, you can replace any of the charms (for a small fee), with a hand stamped initial tag, or a larger hand stamped name tag. Just select the anklet and then follow one of these links: initial: https://www.etsy.com/uk/listing/473471746 name: https://www.etsy.com/uk/listing/477253604 Don't forget to add a note with your order saying which charm you would like to replace with a tag. To see my other 3 charm themed anklets please click on the link below: https://www.etsy.com/uk/shop/FanFayreJewellery/search?search_query=anklets+theme or for single charm anklets : https://www.etsy.com/uk/shop/FanFayreJewellery/search?search_query=anklet+with+the+charm+of+your+choice To see my full range of horse items please follow this link: https://www.etsy.com/uk/shop/FanFayreJewellery/search?search_query=horse To purchase organza gift bags, please see my Extras section. https://www.etsy.com/uk/shop/FanFayreJewellery?section_id=14527743 I help at a local stables with Riding for the Disabled where I met a beautiful little girl called Olive with Rett Syndrome, a neurological disorder which affects 1:10,000 girls. All profits from the sale of this item go to Reverse Rett. Please visit their website to find out more or to make an extra donation. http://www.reverserett.org.uk/