Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

"An extra special treat for that extra special person. This is an ideal gift for the Costa Coffee lover in your life. What nicer way is there to say... \"thinking of you\". Each letterbox giftset includes: X2 sachets of Costa Coffee Creamy Cappuccino X1 KitKat (41.5g) X1 Dairy Milk (27.5g) X3 Lotus Biscoff cream filled biscuits (Biscoff, Milk Chocolate and Vanilla)* X2 Lotus Biscoff biscuits (individually wrapped) X1 Personalised card Here at TheTeaAndCoffeeShop we aim to please, so if you have any special requests then please do get in touch. If we can help then we absolutely will! All giftsets are wrapped in tissue paper and sealed with a rainbow heart sticker. Giftsets are wrapped in brown parcel packaging to ensure safe delivery. Please also remember to take a look at our gift card insert options. Giftsets will come with the 'All Occasions' gift card insert as standard. But if you want to make your giftset extra special then why not choose one of our cheeky puns to brighten up anyone's day! *Biscoff Cream filled biscuits are not always available. In the event they cannot be sourced then each giftset will be upgraded to include 2 additional Biscoff singles alongside 3 Pick Up! Original, chocolate filled biscuits (mini individually wrapped)."