Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

A daily act of devotion for the skin, the ESPA Gua Sha tool is made using Rose Quartz, a crystal which is believed to promote unconditional love and peace. This heart-shaped tool glides effortlessly over the contours of your face for a mindful skincare ritual, promoting natural beauty and inner calm. Gua Sha is an ancient Chinese massage therapy that has been used for centuries as part of mindful skincare rituals to help ease facial tension, stimulate the skin, reduce the appearance of puffiness, and revitalise skins radiance.