Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

Our wall-mounted shoe racks are a stylish and easy way to store shoes and boots in your hallway. Made from strong and beautiful European oak wood, they help save floor space by using the walls or even the backs of doors. The racks are slim, only 12 cm deep, so they don't stick out too much in your hallway or boot room. They are designed to hold all types of adult shoes, from high heels to running shoes and hiking boots. You can choose from different sizes that hold 2, 3, or 4 pairs of shoes or boots. The design has clean, straight lines and smooth edges that will make a striking feature of your hallway. Each rack is carefully made using strong joinery techniques, so it will last a lifetime of use. Oak is a heavy and durable wood, and the racks are sanded to be silky smooth. They are coated with natural oil and wax to protect them from stains and marks. Installing the shoe rack is easy--just mark and drill two holes! Each rack comes with a simple step-by-step digital guide to help you set it up. Dimensions: Small (fits 2 pairs of adult shoes or boots) Length = 44cm Height = 24cm Depth = 12cm Medium (fits 3 pairs of adult shoes or boots) Length = 60cm Height = 24cm Depth = 12cm Large - pictured (fits 4 pairs of adult shoes or boots) Length = 81cm Height = 24cm Depth = 12cm The above standard dimensions can be altered to meet your requirements. Please message us if you'd like a specific size and we'll gladly help About Ally & Will Furniture: We are a family-run business working to create beautiful items for your home. All of our designs come from things we have made for our own home, combining simple style and practical function. Our products are carefully produced from creation to packaging, using sustainably sourced and reclaimed wood. All pieces are made to the highest quality, and are hand cut, handmade and hand finished to order. We want you to buy with confidence, knowing that your piece will be made with utmost care and attention to detail. Wood grain will vary from the images as oak is a natural product, meaning your piece is completely unique.