Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

Looking for the perfect lunch box for your little ones? Look no further than our Personalised Kids Lunch Box with carry handle, the ultimate choice for parents who want to give their children a fun and functional way to pack their lunch. This Kids Lunch Bag is perfect for both boys and girls and features a custom name Bento Box that is designed with cute animal characters. Our lunch box is made from wheat straw materials, making it not only durable but also eco-friendly. It's the perfect reusable snack box that comes with a spoon and fork, which means your child can easily enjoy their lunch without worrying about using disposable utensils. With our Personalised Kids Lunch Box, you don't have to worry about your child's lunch getting mixed up with someone else's. The custom name Bento Box ensures that your child's lunch is easily identifiable, making it easy to keep track of their lunchbox and all its contents. Designed with your child's needs in mind, our lunch box is easy to use and transport. Its compact size and lightweight design make it perfect for school, picnics, or even family outings. Plus, it's easy to clean, so you can be sure that your child's lunch box is always ready for their next adventure. Give your child the best with our Personalised Kids Lunch Box. Order now and watch as your child's lunchtime becomes a fun and exciting experience. Measurement: 23cm x 15cm x 8cm Material: - Made from Biodegradable Wheat Straw (plastic Free) The names can be personalised in different exciting colours which can be chosen from the drop down menu -------------------------------------------------------------------------------------------------------------------------------------------- SHIPPING: - For Customers in the UK, all items (except stickers and cards which is shipped with standard 2nd class and is untracked) are shipped using RM48 which aims to deliver within 2 to 3 days after shipping and it is fully trackable. Please allow extra days for postal delays as this can sometimes occur which is outside my control. - For Customers outside the UK, all items (except stickers and cards which is shipped with International Standard and is untracked) are shipped using International Tracked which is a fully trackable service. The delivery aim is 5 to 7 working days after shipping. Please allow extra days for postal delays as this can sometimes occur which is outside my control. SHOP POLICIES: - All our items are personalised/Customised. As such, they cannot be returned or exchanged for a refund unless I have made an error in the personalisation. - Please check your order as soon as you receive them. If you have any issues with them, please contact me within 48 hours of delivery. - If there is any issue with your order, please send us a message detailing the issue as well as detailed photographs of the item as well as the outer packaging showing the shipping label.