Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

"Ceramic Oil Diffuser, Terracotta Essential Oil Burner For the home or spa These ceramic Oil Diffusers add to that romantic atmosphere while you relax in your bath after a long, hard day at work. You can use them in your bedroom or in fact anywhere in your home to spread the odour of your favorite essential essence. They are perfect for use in spas and last much longer because of the greater capacity of the bowl. My son asked me to make one for him. He also asked me to make a lid with an opening to fit the bowl - these are the result. We discovered that the lid causes most of the evaporating water to return into the bowl instead of escaping into the air, causing the water in the diffuser to last much longer while still allowing the oil to evaporate. We also discovered that it takes the water much less time to heat up without overheating. I have included a video clip of my gray diffuser. Take a close look at the top of the bowl to see the water evaporation that occurs without the lid. The brown/blue diffuser is glazed in brown and beige glazes. The beige glaze becomes a beautiful blue when it reacts with the brown glaze. I have no control over how much or where the blue will appear, but for now I'm soooo pleased with the result. Both diffusers are made from a beautiful red terracotta clay so I decided to leave one unglazed on its outer surfaces to expose this natural beauty. It is glazed with a dark blue/green glaze on the inside. There are disappointing moments and happy moments when opening a kiln and if you take a look at the last image you will see an example of the former. I assume that while loading the kiln, the bowl of this diffuser slipped slightly and remained that way during the firing, causing the glaze to firmly join both parts. The result is the \"Leaning Tower of Pisa\". This diffuser is, of course, not for sale. Well, I guess you win some and you lose some!! This item is handmade by me on the potter's wheel. I can create another one by order in any shape or size and in any glaze that you may see on other items in my shop. Please feel free to contact me to discuss your requirements. Brown/Blue : ----------------- Diameter of Bowl : 9 cm / 3.5 \" Height of Bowl : 5 cm / 1.9 \" Capacity of Bowl : 200 ml / 6.7 Fl.Oz. Diameter of Candle Holder : 9.5 cm / 3.7 \" Height of Candle Holder : 7.5 cm / 2.9 \" Terracotta : --------------- Diameter of Bowl : 8.5 cm / 3.3 \" Height of Bowl : 5.5 cm / 2.1 \" Capacity of Bowl : 200 ml / 6.7 Fl.Oz. Diameter of Candle Holder : 9 cm / 3.5 \" Height of Candle Holder : 7 cm / 2.7 \" To see more Candlesticks and Holders : https://etsy.me/2KFZ5kW Back to my shop home page: https://www.etsy.com/shop/DesignsByViviH My work is designed and created with much love, always with the utmost consideration for its use. This item is made from ceramic stoneware and is fired to a temperature of 1200 degrees celsius (2192 Fahrenheit). It is glazed with lead-free and food safe glazes and is ideal for use in the oven and microwave but not over an open flame. It is dishwasher safe. If the item is out of stock, I can make another one, but the new item may vary slightly in size. That's the beauty of handmade objects. I work alone and hope you understand that creating new items will take approximately 4 to 6 weeks. I thank you so much for supporting my shop and choosing my work to be part of your life.ש"