Refunds, Returns & Delivery
Please note: We are not an online shop and do not sell products directly. We operate as a comparison service, helping you find the best deals by linking you to a wide range of trusted sellers. As such, we cannot intervene in or manage any transactions, deliveries, returns, or refunds made through third-party sellers. For any order-related queries, please contact the seller directly via the platform where your purchase was made. We can offer some information as follows:
Refunds
Sellers are required to offer refunds for specific items when they are faulty or not as described. This applies to things like bespoke products, perishable goods, unsealed software or media (CDs, DVDs, etc.), and print publications such as magazines or newspapers. Refunds will be issued using your original payment method—if you paid by card, the funds will return to that card, while PayPal or bank payments will be reimbursed to your PayPal account. If you paid using a mix of methods, each part will be refunded accordingly. Sellers generally initiate refunds within three working days, though PayPal may take up to 30 days to complete processing.

As listed is a personalized wooden Name Puzzle decorated with galaxy background and 3D planets, which will be a meaningful birthday gift for baby girls and baby boys, a great Montessori toy, also unique name sign as nursery decor. Pegs are optional for the letters. There will be no pegs on the 3D planets unless you specially require that in the order. The puzzle is made of lightweight linden wood board and letters are laser cut with every corner carefully rounded. Each puzzle set is 3/8 inch thick in total.Regular puzzle width is 3.35 inches and length varies, depending on the quantity of letters. Letters are 1/5 inch thick and are raised an 1/8 inch above the front of the puzzle so it's easy for a kid to play with. Want to have a look at other unique designs we have? Here is the whole section: https://www.etsy.com/shop/Tyuweddinggifts?ref=simple-shop-header-name&listing_id=790066607§ion_id=24125360 HOW TO ORDER You will be required to type you requests in the personalization box when you checkout. Please write the name you need and the color number you need for each letter. For example: JENNY (J in #2, E IN #8, N in #10, N in #16, Y in #20). For a message engraving on back, please add two letters to your order. For example, when your name is with 5 letters, please order for 7 to add the back engraving. Your gift message will be printed on paper if you don't order 2 more letters. TURNAROUND All puzzles are custom made made to order. Please allow 10-15 business days for delivery after ordering.